Phone System

What Is a Cloud Phone System?

A business cloud phone solution provides the same functionality of a local PBX, but the system routes calls over your internet connection rather than through traditional copper phone lines. Also known as Voice over Internet Protocol, "VoIP" solutions or hosted private branch exchange (PBX), services are hosted on servers, allowing a call from your desk phone to be bridged with any other phone number via the internet. Even though the user experience is the same, the behind-the-scenes technology is much different. The advantages of hosted VoIP service include access to high-tech features, lower cost than traditional phone service, and easier deployment since you won't be paying for hardwired phone lines.

The setup of your cloud phone system will depend upon both your business needs and your provider. With Morelli Solutions, users can choose between several types of devices and user clients:

• Analog phone communicating wirelessly
• Analog phone plugged into an Morelli Solutions Base Station
• Analog phone communicating wirelessly via an Morelli Solutions Linux
• Morelli Solutions mobile app for anywhere access from any mobile device
• IP desk phone communicating wirelessly
• IP desk phone connected to Ethernet port
• IP conference phone
• Cordless IP phone for roaming access within your business

These advanced business VoIP features provide a strong communications framework:

• Virtual Receptionist:

Automate your incoming calls with a menu system that allows callers to speak with a specific staff member, a certain department, listen to a pre-recorded status update, or get basic business information such as hours or directions.

• Ring Groups:

Avoid the missed opportunity of when a call goes to voicemail. Ring groups allow a call to a single number to ring on multiple phones.

• Conference Bridge:

Businesses don't need a separate app when conference calling is built right into the existing phone system.

• On-call Functionality:

Support your callers better with on-call functions. Place a caller on hold, transfer callers to another extension, and use Call Park to queue up multiple callers on hold.

• UCaaS:

With unified communications as a service in the cloud, you can use business communications across multiple channels, including integrated messaging and video conferencing.

• Advanced Analytics:

Calling analytics can give you the business intelligence to understand caller sentiment, agent performance, keyword activity, customer satisfaction, and more.

• Call Center:

Establish a powerful call center with intelligent call flows, skills-based routing, interactive voice response, intelligent reconnect, and more.

• CRM Integration:

Sync your customer management database directly with your phone system to improve operational efficiency and the quality of your customer service.